Conflict Analysis and Resolution Alumna is Guest Services Manager for Spirit Airlines in Baltimore

Marina Stonewall, M.S., PMP, a 2006 graduate of the master’s program in Conflict Analysis and Resolution in NSU’s College of Arts, Humanities, and Social Sciences (CAHSS), is Guest Services Manager for Spirit Airlines at Baltimore-Washington International Airport. The Guest Services Manager supervises, monitors, and directs station personnel. Prior to her current position, Stonewall was Luggage Resolution Manager for Spirit Airlines in Miramar.

Of her education at NSU, Stonewall indicated: “I am using my degree as a an employee of Spirit Airlines as a skill set to coach my team in managing conflict situations between team members or between team members and the general public working.   I started as the Manager of Luggage Resolution in Miramar, FL before moving to Maryland for the Guest Services Manager role at BWI airport; the skills can be used universally across various business sectors. As an example, since graduation I have worked as a federal contractor at the Pentagon, for a non-profit, and now an airline.  I am also a business owner, M Power Fitness, LLC, which allows me the opportunity to use negotiation skills when speaking with potential clients.  The ability to use the resources I have learned as a student at NSU towards the things I love – travel and fitness – has been the best part of recognizing what I wanted to be when I grew up.”

In addition to her degree from NSU, Stonewall earned a B.S. in Political Science from the University of Montevallo, and PMP (Project Management Professional) from the Project Management Institute.